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What currency are the prices I see on the site?All prices displayed on our website are in US dollars (USD).
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What is your return policy?Our return policy adheres to guidelines provided by our fulfillment partner, Printful. Any claims for misprinted, damaged, or defective items must be submitted within 25 days after receiving the product.
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I just placed an order, when will it ship?Orders typically ship within 2-7 business days after the order is placed. Once your order has shipped, you will receive a confirmation email with tracking information.
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I placed an order and it didn't arrive, what do I do?If the carrier isn’t able to deliver the items because of the wrong address, or if the package was unclaimed, it’ll be returned to the default return address.However, you may be responsible for reshipment costs.
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I am not in love with my order, can it be returned? What if there is an issue?If you're not satisfied with your order or if there's an issue such as a misprint or damage, please submit a problem report within 25 days of receiving your order.
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Can I cancel my order?Unfortunately, once an order has been placed, it cannot be canceled or modified. Please review your order carefully before completing your purchase.
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I have entered an incorrect address, what do I do now?If you've entered an incorrect address, please reach out to us immediately. If the order hasn't shipped yet, we may be able to update the address. However, if the order has already shipped and is returned to us, you may be responsible for reshipment costs.
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How long does shipping take?Shipping times vary depending on your location and the shipping method chosen at checkout. Generally, orders are delivered within 5-10 business days after they have been shipped.
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I have a question that wasn't answered, can you please help?Of course! If you have any additional questions or concerns, please don't hesitate to contact our customer support team. We're here to assist you with any inquiries you may have.
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How do I add a new question & answer?To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
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Can I insert an image, video, or GIF in my FAQ?Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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How do I edit or remove the 'Frequently Asked Questions' title?You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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